Insights / Case studies / Aerospace & Defense
A Fortune 500 aerospace manufacturerA maintenance knowledge assistant for MRO technicians.
INDUSTRYAerospace & Defense
CAPABILITIESGenerative AI · Data & AI Platforms · Managed Pods
ENGAGEMENTDelivery partner + managed pod
DURATION6 months to production
01 — Challenge
Maintenance knowledge was locked in decades of manuals and service records.
02 — Approach
01Assess the knowledge baseCatalogued manuals, service bulletins, and records by format, sensitivity, and ownership.
02Architect for securityDesigned retrieval with document-level access control inside a secure cloud tenant.
03Build with techniciansDeveloped the assistant against real diagnostic tasks, with technicians reviewing every release.
04Staff and runA dedicated pod owns content ingestion, evaluation, and ongoing improvement.
03 — Tech stack
AWS GovCloudAmazon BedrockAnthropic ClaudeOpenSearchSAPPythonOpenTelemetry
04 — Outcomes
35%reduction in time-to-diagnosis
120Kdocuments made searchable
92%of queries answered with a cited source
05 — Related work
Automotive & MobilityA global automotive OEMAn agentic claims-triage workflow on Azure and Databricks, with human review on high-value claims.
40%faster claim resolution
Financial ServicesA top-10 US bankA governance operating model, an LLMOps platform, and a managed delivery pod to run it.12use cases in production in 9 months
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